Frequently Asked Questions

You can cancel your trip until 24 hours before your estimated check-in time in case of any restrictions due to Covid-19. This includes cancelled flights, lock-downs, illness, etc. You will get a full refund OR a voucher for your travel in the future (as you prefer). To get the refund or voucher, we would ask you to provide simple proof of your cancelled flight, illness, lock-down regulations of your country or test result.

• What you need to enter Portugal: see here
• General information about tourism in Portugal: http://www.visitportugal.com/en

• Wild camping is partially allowed, but can be fined if you camp in natural reserves or you are inhibiting others with your camping activities.
• We advise visiting campsites. This contributes to the local economy and prevents the degradation of nature.
• Check our Blog posts about Camping rules, where to camp and Top10 Campsites in Portugal.

• Between 10 and 20 € on average for two persons with tent and a car.
• You can check our Blog post about the Top campsites in south of Portugal (Algarve & Alentejo).
• We recommend to install app Park4night where you can find all campsites nearby you with pictures, comments and most of the times with prices information.

• The regular check-in time is 15:00. Only in case, there is no previous booking, we can provide you the car more early. We will inform you about this possibility one day before your arrival.
• There are no extra costs for this.
• If you arrive early at Faro airport, you can take the bus (Faro-Airport-Beach nº16: time schedule) directly from the airport (PT: aeroporto) to the city (Faro) or to the beach (PT: Praia). As soon as your van will be ready we will pick you up at any location in Faro. Alternatively, you can enjoy traditional Portuguese food at restaurants 1000m from the airport (called “A Tapita” or “Os Manos“).

• The easiest way to look for a rental car is to search on platforms such as https://www.rentalcars.com/ or https://www.billiger-mietwagen.de/.
• In Faro, the cheapest rental car starts at ~8€/day in the winter and ~25€/day during summer. We recommend to book at least a medium sized car to have sufficient space for two persons.
• Note: If you also want to book with us surf boards, you need to have a car with five doors OR 4 windows that can be oppened! This is for fixation of the boards in the roof top of the car. Stand-up paddle can be transported easily inside the car.

We summarised all the information about insurances here.

The security deposit will be blocked on your credit card. Depending on your insurance package, you need to ensure you have enough coverage on your card. After you return the car or equipment, the security deposit will be released. Please note that depending on your bank, the deposit may be only available after some hours or days.

Self-check-in is available if you want to pick up your campervan after 18h00 until as late as you wish.

Conditions: Security deposit must be paid 3 days before your arrival by bank transfer.

How it works:

• The campervan will be parked at the parking of the airport ready for you.
• We will let you know (in the airport) where to pick up the key for your car.
• We will send you detailed information about how it all works, where to sleep and other tips related with self-check-in.
• If you want to rent surfboards or wetsuits, or if you have any questions about campervan, you can pass by our shop the next day.